Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Operative Inc. ("Operative," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, or services.

By accessing or using Operative's platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1

Information We Collect

We collect two types of information:

A. Personal Information

Information you voluntarily provide when booking or contacting us:

  • Full name
  • Email address
  • Phone number
  • Pickup and drop-off location
  • Billing and payment details
  • Government ID (for verification purposes)
  • Emergency contact information (optional)

B. Technical Information

Automatically collected data through cookies, APIs, or device usage:

  • IP address
  • Device type and OS
  • Browser type
  • Language preferences
  • Access times and pages visited
  • Geolocation data (with permission)
2

How We Use Your Information

We use your information to:

  • Provide and manage your bookings
  • Communicate with you regarding service status
  • Verify identity and reduce fraud
  • Personalize your experience
  • Improve platform performance and security
  • Comply with legal obligations
  • Send safety tips, service updates, and occasional promotional emails (opt-out available)
3

How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Security Providers: Your booking details are shared only with vetted bodyguards involved in your assignment.
  • Payment Processors: To securely process your payments.
  • Legal Authorities: When required by law, subpoena, or to protect our rights and safety.
  • Third-Party Service Providers: For cloud hosting, analytics, or communication support (under confidentiality agreements).
4

Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

  • End-to-end encryption of sensitive data
  • HTTPS-secured communications
  • Role-based access controls
  • Routine audits and vulnerability monitoring

However, no system is 100% secure. You acknowledge the inherent risks of online transmission and use Operative at your own discretion.

5

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Satisfy legal, accounting, or regulatory requirements
  • Resolve disputes or enforce agreements

You may request deletion of your data by contacting us (see Section 9).

6

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site performance

You can manage cookies through your browser settings. Disabling cookies may impact functionality.

7

Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to or restrict certain data processing
  • Withdraw consent for marketing emails at any time

To exercise these rights, email us at [email protected].

8

Third-Party Links

Our platform may contain links to external websites (e.g., payment providers or government sites). We are not responsible for the privacy practices of third-party services.

9

Contact Us

For privacy-related inquiries, data requests, or complaints, contact:

📧 [email protected]

10

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted at myoperative.co/privacy with the updated effective date. Your continued use of the platform constitutes acceptance of any changes.